Application of Emerging Technology Solutions
FDA CDER | Digital Training & User Support Modernization
FDA CDER needed a scalable way to prepare and support more than 6,000 users across its enterprise informatics environment as systems, workflows, and workplace models evolved. Training resources were dispersed across legacy platforms, reporting processes were largely manual, and users needed more timely, role-specific support. APV modernized CDER’s training, communications, and user-support ecosystem through a centralized SharePoint Online knowledge hub, Microsoft Power Platform automation, human-centered learning experiences, and data-driven analytics. As a result, CDER improved user adoption, streamlined access to critical resources, reduced onboarding delays, enhanced visibility into training effectiveness, and strengthened regulatory review readiness across 13 enterprise systems.
Benefits/Outcomes
- Supported more than 6,000 CDER staff across 13 major enterprise systems.
Produced 104 on-demand workflow videos, exceeding contractual targets by 400 percent.
Delivered more than 100 training sessions and developed more than 100 training resources annually.
Exceeded participation targets by 40 percent, supporting more than 730 Platform users.
Delivered 660 products in the final contract year, including training resources, communications products, and project and release-management deliverables.
Centralized onboarding resources, training materials, FAQs, and system guidance in a governed SharePoint Online and Power Apps environment.
Automated training requests, approvals, registrations, notifications, and reporting workflows using Microsoft Power Platform solutions.
Implemented real-time dashboards to track participation, completion, learner feedback, resource utilization, and training effectiveness.
Reduced onboarding delays through microlearning, workflow-based videos, and just-in-time performance support.
Achieved customer satisfaction ratings ranging from 95–99 percent and earned exceptional CPARS performance ratings.
Tools and Technologies
SharePoint Online, SharePoint, Informatics Platform, Nexus, Power Apps, Power Automate, Power BI, Microsoft Power Platform, Camtasia, Adobe Captivate, Articulate, multimedia and video production tools, data visualization dashboards, customized automation scripts, Section 508 accessibility practices, human-centered design, ADDIE, and ADKAR change management.
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