Health Resources and Services Administration (HRSA)
Salesforce Implementation
APV is modernizing HRSA’s Injury Compensation System (ICS) with a Salesforce-based solution and a new AWS cloud-based case management system. These systems enhance claims processing for the Countermeasures Injury Compensation Program (CICP) and Vaccine Injury Compensation Program (VICP), and improve interactions with contractors and beneficiaries.
APV also created a secure public website for claim submissions integrated with Salesforce, managing data exchanges and ensuring compliance. This ICS solution oversees the entire healthcare claims process and provides robust reporting capabilities for inquiries and budget planning.
Benefits/Outcomes
Streamlined data management, claim submissions, and payment workflows.
Enhanced efficiency by automating processes, improving accuracy, and reducing manual workload.
Created robust data management processes to support high-quality data handling and reporting capabilities.
Integrated AI technology Intelligent Document Processing (IDP) into the ICS Salesforce system, focused on enhancing automation and accuracy in claim management.
Tools and Technologies: Salesforce, AWS, HHS Access Management, .NET, C#, XML, SQL Server, Intelligent Document Processing, and Data Standards